Article Details

Salesforce still sees a place for live customer service agents after massive cuts | CX Dive

Retrieved on: 2025-09-04 22:19:35

Tags for this article:

Click the tags to see associated articles and topics

Salesforce still sees a place for live customer service agents after massive cuts | CX Dive. View article details on hiswai:

Excerpt

The company slashed about 4000 customer service agents as its use of AI picked up, but CEO Marc Benioff still expects people and AI to work ...

Article found on: www.customerexperiencedive.com

View Original Article

This article is found inside other hiswai user's workspaces. To start your own collection, sign up for free.

Sign Up
Book a Demo